Frequently asked questions
Find quick answers to common questions. Can’t find what you’re looking for? We’re here to help.
Real people.
Real help.
Real homes.
Safety & Trust questions
ID review, written quotes and what to do if something goes wrong. Stripe escrow is on the way.
1 Are all professionals verified?
Catalog listings show licence and insurance where we have them. A live Work account can quote while review is on the way. We will not auto-stamp a Verified badge. Full detail is on Trust & safety and Quebec file.
2 Is my payment information secure?
We do not take a card number on this site today. When Stripe ships, checkout stays with Stripe. Write hello@handnorth.com — we will not ask for an e-transfer to a personal account.
3 Do I have to share my phone number?
Chat stays on the project thread. You can attach a PDF or photo. Call and video send a request in the thread — HandNorth does not run a live phone line or video room. Write a time there or hello@handnorth.com.
4 What happens if something goes wrong?
Open the project and use Report a problem. A person on the team talks to both sides and follows up. You can also write Contact.
