Why HandNorth · 08
One thread after you hire. Quotes stay with their pro.
While several quotes are open, a Hire message does not fan out to every bidder. After you hire, only that Work account is on the thread.
Reviewed 13 September 2026
Clear price.
Who can message after I hire on HandNorth?
HandNorth keeps quotes with the pro who wrote them. A message you send on one quote does not copy to every other bidder. After you hire, only the hired Work account stays on that visit thread. Other quoters do not keep writing. Cancel is free up to 24 hours before the visit. A no-show fee and 24-hour rebook apply only after card checkout is live — today we log the miss and email hello@handnorth.com. Report a problem goes to a person, not a bot queue: acknowledgement in one business day, a written decision in seven. Stripe escrow is on the way. We will not show a group chat of every neighbour who quoted. Catalog Request a visit is not Instant Book. A booked visit that holds a slot is live in Montreal, Laval, Longueuil, Brossard and Terrebonne. We will not pretend a Toronto thread is a Greater Montreal visit.
Jobs this rule applies to
These six Greater Montreal job pages use the same all-in quote, catalog label, and visit cities. Each spoke has its own copy.
Before you hire
Several Pros can quote the same job. Each quote has its own thread. Asking one pro about stairs or parking does not notify the others. That is the opposite of a lead blast.
After you hire
- Only the hired visit writes on that thread
- Change orders need Accept
- Cancel free up to 24 hours before
- Report goes to hello@handnorth.com — a person
If something goes wrong
Write the pro on the visit first. Extra work needs a change order. If that does not fix it, open Disputes or Report a problem. A person acknowledges in one business day and writes a decision in seven. Stripe has not held a card yet — we will not invent a refund we cannot move.
How the thread actually moves
You post once in a live city. Several Pros can quote. Each quote has its own messages: photos, stairs, parking, a change to the visit. That note does not fan out. After you hire — including from a booking request — only that Work account stays on the visit. Other quoters do not keep writing. That is the opposite of a group chat sold as a lead. See a job is not a shared lead.
Cancel is free up to 24 hours before the visit. A no-show fee and 24-hour rebook apply only after card checkout is live — today we log the miss and email hello@handnorth.com. Change orders need Accept: the all-in total does not move by itself. How it works is the walkthrough. Post a project to start.
What we will not show on the thread
- A group chat of every neighbour who quoted
- Paid / In escrow / payment released before Stripe is live
- A chatbot queue instead of hello@handnorth.com
- Your phone number sold as a lead pack
Questions on this rule
Who sees my message after I hire?
Only the hired Work account. Other quoters are not on that thread.
Can I cancel?
Yes. Free up to 24 hours before the visit. Details are on Cancellation.
Is there in-app chat with every bidder?
No. That would be a shared lead in another skin. Quotes stay with their pro.
Do I have to share my phone number?
Chat stays on the project thread. Call and video send a request in the thread. HandNorth does not run a live phone line.
Can I reopen quotes after I hire?
Cancel first if the visit has not started, then post again. Other quoters are not still on the hired thread.